Hi I'm from mexico and recently bought the collector's edition of kimgdom hearts 2.5 and received a rather damaged box and let me know I recommend doing

If your problem is a 'damaged box', as long as the disc works, that's the main thing.

Or is there another problem? Your post is incomplete.

It seems like the OP wants it all to be perfect, including the box it came it...which is quite a nice looking cardboard box.

The game itself comes in a steelbook case so it's fine and so is the pin that everyone else got. (I guess the concern is with the stuffed heartless and whatever else might have been delicate that was contained in the cardboard box itself)